Frequently Asked Questions

Click "Create Account", enter your email and personal details, verify your email, complete KYC, then fund your wallet. The whole process takes under 10 minutes.

A valid government-issued photo ID (passport, national ID, or driver's licence) and a proof of address dated within 3 months (utility bill, bank statement, or government letter).

We accept clients from most countries except: United States, North Korea, South Korea, Iran, Iraq, Syria, Cuba, Sudan, and the Crimea region. Always verify local regulations before registering.

You must be at least 18 years old. Accounts found to belong to minors will be immediately suspended and funds returned.

Two modes: demo (practice with virtual funds) and live (real trading). There are no separate tiered account types — every client gets the same spreads and execution.

Up to 7 demo accounts and 2 live accounts. Demo accounts expire after 7 days but can be recreated anytime.

Our exclusive Spredix Synthetic Indices — 12 proprietary pairs across 5 volatility tiers (Low, Mid, High, Extreme, Micro). These are available 24/7 including weekends and holidays.

Each pair has its own min/step/max volume, set in MT5. Micro tier pairs (SXM10, SXM50) support fractional contract sizes for smaller positions.

We accept cryptocurrency deposits — Bitcoin (BTC), USDT (TRC20), and Litecoin (LTC). Go to Dashboard → Deposit, generate a wallet address, and send from your crypto wallet. Funds appear after blockchain confirmation.

Spredixmarkets charges zero deposit fees. You only pay the standard blockchain network fee when sending crypto from your wallet.

USDT (TRC20) and LTC: 5–15 minutes after 1 confirmation. BTC: 10–30 minutes after 1 confirmation. Times vary with network congestion.

Go to Dashboard → Withdraw, enter your crypto wallet address and amount. Withdrawals are reviewed and processed within 1–4 hours during business days. Large withdrawals may require additional verification.

Minimum withdrawal is $10 equivalent. There are no withdrawal fees from our side — you only pay the blockchain network fee.

Synthetic indices are algorithmically generated financial instruments. Their prices are produced by our proprietary system — not derived from any real underlying market. This means they trade 24/7 with no news events, earnings, or geopolitical disruptions affecting them.

Low (SX10, SX25): slow, steady movement. Mid (SX50, SX75): balanced volatility. High (SX100, SX150): larger swings. Extreme (SX200, SX300, SX500, SX1000): aggressive moves for experienced traders. Micro (SXM10, SXM50): tight spreads and 1-second ticks for scalpers.

Never. All 12 Spredix pairs trade every second of every day — weekends, holidays, Christmas, New Year. If our generator is running, the market is open.

No. Prices are generated by a deterministic algorithm before being published to the feed. The generator runs independently of the trading system — nobody can alter prices in real time.

MetaTrader 5 (MT5) — the industry-standard trading terminal. Available on Windows, macOS, iOS, Android, and web browser. Download links are in your dashboard after account creation.

Client funds are held in fully segregated accounts, completely separate from company operational funds. This means your balance is protected even in the unlikely event of company insolvency.

All data is encrypted in transit (TLS) and at rest. KYC documents are stored with a certified secure provider. We never sell or share your data with third parties. See our Privacy Policy for full details.

Yes. You can enable 2FA via the Settings page in your dashboard. Sensitive actions like withdrawals and account changes require OTP verification via email.

Click "Forgot Password" on the login page. Enter your registered email and you'll receive a reset link within 2 minutes. If you don't see it, check your spam folder.